Refund & Cancellation Policy

• Wallet top-ups are prepaid credit used to digitize papers. Credit that has already been consumed (i.e. papers you have digitized) is non-refundable, as the digital service has been delivered.
• Unused wallet balance is refundable on request within 7 days of the recharge, provided the balance has not been used. Approved refunds are returned to your original payment method.
• The minimum-charge and per-paper pricing shown at the time of use applies; we do not refund for papers already generated.

• Paid plans are arranged with our team. If you are unhappy with a newly-purchased plan, you may request a refund within 7 days of purchase, provided the plan's paper allowance has not been substantially used.
• After the 7-day window, or once significant usage has occurred, fees are non-refundable for the remainder of the billing term.

If you were charged but the wallet was not credited (or you were charged more than once for the same transaction), the amount is eligible for a full refund. Such refunds are typically processed to the source account within 5–7 business days, subject to your bank's timelines.

Email support@qpforge.com with your registered account email, the transaction reference / date, and the reason for the request. We aim to respond within 2 business days and to process approved refunds within 5–7 business days to the original payment method.

QPForge · support@qpforge.com · +91-8105810894 · Bengaluru, Karnataka, India.